Renee LA
Chief Executive Officer at CoCo Support Services. 🏆2024 Human Rights Award
Integrity and Exceptional Service in the Disability Sector
At CoCo Support Services, our core values of integrity and exceptional service are not mere statements but the foundation of everything we do. In the disability sector, service provision is multifaceted, encompassing good record-keeping, robust systems, effective system management, and strong stakeholder relationships and communication. While these factors are crucial, our experience has shown that the most significant element in delivering outstanding service is our team.
The Importance of a Dedicated Team
Our staff and support workers are the face of CoCo Support Services, the ones on the front line who bring our company’s values to life. They are the individuals who provide the essential care and support to our NDIS participants, understanding their needs and helping them achieve a better quality of life. This commitment aligns perfectly with the goals of the NDIS programme, which aims to support individuals with disabilities in living more independently and fully.
Building and Training an Exceptional Team
The way we assemble and train our team is paramount. Our hiring process focuses on selecting individuals who not only have the necessary skills but also embody the values of empathy, respect, and dedication. Comprehensive training ensures that our support workers are well-equipped to deliver the high standard of care NDIS participants deserve.
On-the-Ground Leadership
A distinctive aspect of CoCo Support Services is the involvement of our owners, CEO, director, and management at the ground level. Unlike many other companies, our leadership is deeply engaged with both employees and participants. This hands-on approach allows us to maintain a close connection, monitor service provision, and gather direct feedback. We believe this proximity to the day-to-day operations is a key driver of our success.
Continuous Monitoring and Feedback
Regular check-ins and continuous monitoring are integral to our operations. By staying connected with our staff and participants, we can quickly identify and address any issues, ensuring that our services remain high quality. This process also empowers our support workers, letting them know they are supported and respected. Our cohesive team dynamic is palpable to our participants, who feel valued and prioritised.
Experience and Commitment
The success of CoCo Support Services is rooted in our leadership’s extensive experience on the frontline as support workers for over 15 years. This background provides a profound understanding of the challenges and needs within the disability sector, shaping our empathetic and responsive approach to service provision.
A Participant-First Philosophy
At the heart of CoCo Support Services is an unwavering commitment to putting people with a disability first. This philosophy is woven into every aspect of our operations and is reflected in the dedication of our team. By prioritising the needs and well-being of participants, we fulfil the true intent of the NDIS and continue to evolve as a company that stands for integrity and excellence.
Our success is a testament to the power of a dedicated team, engaged leadership, and a participant-first approach. Our commitment to these principles ensures that we consistently deliver the high-quality care and support NDIS participants deserve, making a meaningful difference in their lives.